How to use ALEX
The pricing of the service is based on three different factors: the distance, time and the transport method used. The calculation of the order fare includes a base fare, time at pick-up location and distance between pick-up and drop-off location. Following are the prices for the different types of transportation.
Base fare (£) Time/Minute (£) Distance/Mile (£)
By-foot 1.40 0.12 2.00
Bike 1.40 0.12 2.00
Scooter 1.40 0.12 2.50
Car 1.40 0.12 2.50
Van 10.00 0.40 3.00
Alex App LTD reserves the right to change its pricing at anytime.
If you have any further questions, please contact us at [email protected]
The order can be cancelled free of charge within the first five minutes of making the request. After five minutes, a cancellation fee of £3 will be charged. If your messenger has already started to perform the service, you will be charged the service fee or the £3 cancellation fee, whichever is higher. The fee for the service will start counting once the messenger reaches the pick-up place.
After leaving the pick-up location, the order cannot be cancelled and you will be charged the full amount of the service.
If you have any further questions, please contact us at [email protected]
To add a new payment card, please open the main menu bar, go to payment and press the card icon at the top right of your screen. Then, add all the card details you want to use.
If you have any further questions, please contact us at [email protected]
After connecting you with one of Alex’s brilliant messengers, they will go to the pick-up location you specified. After finding the item you asked for and before buying it on your behalf, Alex will ask you to approve the cost. A notification will be sent to you and Alex will not pay for your item until you approve the cost. The time taken for you to respond to the cost approval will be calculated in the service fee as the time at the pick-up location.
For more information about pricing of the service, please go to ‘Pricing’ on the FAQ.
If you have any further questions, please contact us at [email protected]
We will be very sad to hear that you want to delete your account. In order to be able to delete it, please send us an email to [email protected] and we will proceed to delete your account.
Yes, you can. Please open the main menu bar, go to settings and add a place to your saved places.
If you face any difficulties, please contact us on [email protected]
Yes, you can. Please open the main menu bar, go to settings, then profiles and add a business profile.
If you face any difficulties, please contact us on [email protected]
As we are a delivery service of virtually anything, our service can be buying and paying something on your behalf or picking up something without Alex having to pay for it. This question clarifies the service you require from us.
If you have any further questions, please contact us at [email protected]
To check your previous orders, please open the main menu bar and go to history. This will show you all the orders you’ve used Alex app for.
If you have any further questions, please contact us at [email protected]
Your items are safe with Alex app, our partner messengers are the best in town, chosen for their extensive experience in the delivery industry. We track the orders and monitor our services. We will do our ultimate best and use all the safety measures in treating your items. To know more about the coverage of potential damages and losses, please read our terms and conditions.
Yes, we do. We can buy alcohol or cigarettes on your behalf as long as you are above 18. After 10 p.m we cannot buy or deliver any alcohol due to existing legislation. If we are buying alcohol or cigarettes on your behalf, the messenger has to ask you for your ID and check if you are above 18. If you refuse to show your ID or you are under 18, the messenger will refuse to give you the items you purchased and you will be charged the whole service fee. If we paid the cost of those items on your behalf and they were not refundable, we have the right to charge you for the cost of the purchased items.
For more information, please read the terms and conditions or contact us at [email protected]
This really depends on the item size that you want to be delivered, how fast you need it and how long is the distance between the pick-up location and drop-off location. A cyclist or a person by-foot cannot move a TV but a car can. On the other hand, a car cannot enter to the main shopping street so a messenger by-foot or bike might be a better choice.
If you have any further questions, please contact us at [email protected]
After you are connected to one of Alex’s brilliant messengers, you can speak to through the app by calling or texting them, you can also send pictures that will help explain items you are asking for.
If you have any further questions, please contact us at [email protected]
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